
Overview
Overview
Curriculum
Curriculum
Curriculum
- 3 Sections
- 14 Lessons
- 10 Weeks
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- 01 Concepts and theories of coaching, influencing people in an assertive manner and dealing with conflict8
- 1.1Basic communication model and describe workplace strategies to overcome the typical barriers to communication
- 1.2Coaching, influencing people, assertiveness and conflict
- 1.3Basic model for coaching
- 1.4Communication behaviours and communication processes and identify the basic communication behaviours that will enhance effective communication
- 1.5Difference between assertiveness and aggressiveness
- 1.6Basic strategies for preventing and managing conflict
- 1.7The need for dealing with issues in an assertive manner
- 1.8Concepts and principles of effective communication and internal consulting
- 02 Principles and ethics of auditing3
- Assessments3






